REFUND POLICY

Social Media Masterclass

Effective Date: Jan 01, 2026
Product: Course – Social Media Masterclass
Seller: Third Eye Insights (TEI)

Scope of This Policy

This refund policy applies exclusively to purchases of the Social Media Masterclass online course. Other products and services offered by Third Eye Insights may have different refund terms. Please review the applicable refund policy for each product at the time of purchase.

The 30-Day Brand Clarity Guarantee

We are confident that the Social Media Masterclass will provide you with a clear brand foundation, defined positioning, and a strategic compass for your content. We want you to dive into the material with total confidence. To demonstrate our commitment to your business, we offer a conditional 30-day brand clarity guarantee.

Eligibility Requirements

To qualify for a refund under this guarantee, you must meet ALL of the following requirements:

1. Course Completion

• Complete modules 1 through 6 in their entirety
• Access and view all video lessons, readings, and materials within these foundational modules
• Your course progress must show 100% completion through module 6

2. Strategy Worksheet Submission

• Complete ALL designated worksheets provided in modules 1-6 (Brand Core, Target Audience, Positioning, and the 4 P’s Framework)
• Submit fully filled-out worksheets demonstrating genuine effort and real application to your business or brand
• Worksheets must show actual strategic thought, not blank, generic, or hypothetical responses
• All worksheets must be submitted as PDF or image files attached to your refund request email

3. Demonstrated Application & Lack of Strategic Clarity

• Provide a brief written explanation (150-300 words) describing your business and detailing why the framework in modules 1-6 did not provide clear brand positioning or actionable direction for your brand
• Because modules 1 through 6 focus on brand architecture, positioning, and strategic planning rather than active public posting, you are NOT required to submit social media engagement metrics, follower growth, or analytics

4. Timely Request

• Your refund request must be submitted via email within 30 calendar days of your original purchase date
• The 30-day period begins on the date payment was processed, not the date you first accessed the course
• Requests submitted after the 30-day window will not be considered under any circumstances

Evaluation Process

What Qualifies for Approval:

We will approve your refund request if you have:

• Met all four eligibility requirements listed above
• Demonstrated honest, documented effort by completing the module 1-6 worksheets for your business
• Submitted your request and required materials within the 30-day guarantee window

We understand that every business is unique, and we stand behind our framework. If you’ve put in the work, completed the foundational exercises, and can document that it didn’t provide the brand clarity you needed, we will honor our guarantee.

What Does NOT Qualify for Approval:

Refund requests will be denied if:

• Any of the four eligibility requirements are incomplete or missing
• Worksheets show minimal effort, generic one-word answers, or were not genuinely applied to an actual business or project
• The request is submitted after 30 days from purchase
• You have previously received a refund for this or any other Third Eye Insights course or product
• Evidence suggests the course was accessed solely to download materials without intention to study and implement the curriculum

How to Submit a Refund Request

To request a refund, send a single email to hello@camille-moore.com (or coach@thirdeyeinsights.ca) with the following:

Email Subject Line: Refund Request – [Your Full Name] – [Order Number]

Required Email Contents:

1. Your full name as it appears on the purchase
2. Email address used for purchase
3. Order confirmation number or transaction ID
4. Purchase date
5. Attached files:
   • All completed worksheets from modules 1-6 (PDF or image format)
6. Brief written explanation (150-300 words) describing:
   • Your business or brand
   • Why you feel the foundational modules did not provide the brand clarity you needed

Incomplete requests will not be processed. We will notify you within 2 business days if any required materials are missing.

Review Timeline

Once we receive your complete refund request with all required documentation:

• Acknowledgment: You will receive a confirmation email within 1-2 business days confirming receipt
• Review Period: We will thoroughly review your submission within 3-5 business days
• Decision: You will receive our decision via email (approved or denied with explanation)
• Processing: If approved, refunds are processed within 5-10 business days to your original payment method

Refund Method

All approved refunds will be issued to the original payment method used at purchase:

• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days to your PayPal account
• Other payment methods: Processing time may vary based on your financial institution

We do not issue refunds via check, wire transfer, store credit, or alternative payment methods.

After the 30-Day Window

All sales are final after 30 days from the date of purchase.

Once the 30-day guarantee period has expired:

• No refunds will be issued for any reason
• No exceptions will be made, regardless of circumstances
• All course access and materials remain available to you per your original purchase terms

We encourage you to review the course structure, commit to implementation, and submit any refund requests well within the 30-day window if needed.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute through your bank or credit card company without first contacting us through the proper refund request process outlined above:

• Your course access will be immediately revoked
• We will provide your bank with evidence of this refund policy, proof of course delivery, and documentation that you agreed to these terms at purchase
• We reserve the right to pursue chargeback fees and administrative costs
• You will be permanently banned from purchasing any future Third Eye Insights products or services

Please contact us first. If you have a legitimate concern, we want the opportunity to make it right before a dispute escalates.

Course Access During Refund Review

Your access to the Social Media Masterclass will remain active during the refund review period. If your refund is approved, access will be revoked at the time the refund is processed.

Modification of This Policy

Third Eye Insights reserves the right to modify this refund policy at any time. Changes will apply only to purchases made after the updated policy is posted. The policy in effect at the time of your purchase will govern your refund rights.

The current version of this policy will always be available at camille-moore.com/refund-policy/

Questions or Concerns

If you have questions about this refund policy before purchasing, or if you need clarification about the refund request process, please contact us at hello@camille-moore.com before completing your purchase.

Governing Law

This refund policy is governed by the laws of Ontario, Canada. By purchasing the Social Media Masterclass, you agree to the terms outlined in this policy.

Third Eye Insights
Ontario, Canada
Email: hello@camille-moore.com